IT Consultant Driving Digitalization for Production Companies

Optimize IT/OT infrastructure • Automate workflows • Deliver results

Looking to optimize your IT/OT infrastructure, drive digitalization initiatives, or improve operational efficiency?
I specialize in helping production and enterprise environments streamline processes, implement automation solutions, and develop comprehensive IT strategies with clear documentation.

Server Management Azure & Cloud Automation VMware Process Optimization
See My Work Let's Talk

About Me

As an IT consultant at Nordlo Sydost AB, I'm responsible for large production clients' digitalization and continuous improvements to enhance company efficiency and productivity. I optimize IT/OT systems, lead strategic initiatives, and ensure smooth operations through advanced troubleshooting and comprehensive documentation.

My journey from servicedesk experience to IT consulting has equipped me with hands-on expertise in developing IT strategies, creating automation solutions, and implementing process improvements. I'm passionate about helping organizations leverage technology to achieve measurable business results.

Core Competencies

Enterprise Server Management Cloud Infrastructure (Azure) Virtualization (VMware, Citrix) Automation & Scripting Custom Tool Development Backup & Disaster Recovery IT/OT Process Documentation Advanced Troubleshooting AI-Assisted Solutions ITIL & ServiceNow

Key Projects & Solutions

5+
Years in IT Consulting
4+
Active Clients
30+
Projects Delivered
6
Certifications
$30M-6B
Client Revenue Range
50-400
Client Employee Range
10+
Production Clients

Enterprise IT/OT Infrastructure Optimization

Optimized IT and OT systems and servers for enterprise clients, implementing best practices for Windows Server environments, virtualization, and backup solutions using Veeam.

Windows Server VMware Veeam

Workflow Automation & Scripting

Created PowerShell scripts and Power Automate workflows to optimize IT operations, improving user experience and reducing manual tasks for medical production environments.

PowerShell Power Automate Automation

Microsoft 365 & Azure Implementation

Administered O365 environments and implemented Microsoft Azure solutions, managing Intune (MDM), Active Directory, and SCCM for device management and deployment.

O365 Azure Intune

ServiceNow Excellence

Resolved over 3000 ServiceNow incidents within one year with a 9.6/10 customer satisfaction score, demonstrating exceptional technical support and efficient issue resolution capabilities.

ServiceNow ITIL Customer Support

Custom Automation & Bot Development

Developed custom automation tools including a comprehensive Discord bot with Python and PowerShell integration, featuring subscription management, user channel automation, and resilient error handling for production environments.

Python PowerShell Automation

Resume

Professional Experience

  • Provide 3rd line technical support and troubleshooting for IT/OT systems and servers
  • Create and maintain documentation for IT/OT processes & strategy to improve operational efficiency
  • Ensure reliable customer environments by applying industry standards and best practices
  • Develop IT strategies that align technical solutions with business needs
  • Managed IT support for a medical production client, ensuring uninterrupted operations
  • Created scripts and optimized workflows to improve user experience
  • Collaborated with vendors and provided training to end-users
  • Sole IT support for production and office environments, resolving technical issues
  • Maintained IT systems, tracked devices, and provided end-user support
  • Coordinated IT service delivery with internal teams and third-party vendors

View Recommendation from Squad Lead

  • Managed IT support for school Chromebooks and MacBooks
  • Performed troubleshooting and reinstallation procedures
  • Assisted IT servicedesk with technical support tasks
  • Managed AD, Citrix, O365, and other IT related tasks
  • Resolved over 3000 ServiceNow incidents, achieving an average customer satisfaction score of 9.6/10

View Recommendation from Delivery Lead

Licenses & Certifications

Manage Windows Servers and Workloads in a Hybrid Environment

Microsoft Learn

Jul 2023

View Certificate

Windows Server Deployment, Configuration, and Administration

Microsoft Learn

Jul 2023

View Certificate

Cybersecurity Foundations

LinkedIn Learning

May 2023

View Certificate

IT Security Foundations: Core Concepts

LinkedIn Learning

May 2023

View Certificate

IT Security Foundations: Operating System Security

LinkedIn Learning

May 2023

View Certificate

PowerShell: Scripting for Advanced Automation

LinkedIn Learning

Apr 2023

View Certificate

Key Achievements

  • Achieved 9.6/10 average customer satisfaction score across 3000+ ServiceNow incidents
  • Managed IT infrastructure for medical production environments with zero downtime
  • Improved IT process documentation to reduce resolution time and help team efficiency
  • Created automation scripts and documentation to improve workflow and user experience

Education

Electrical Engineering - Knut Hahnskolan (2016-2019)

Languages

Swedish (Native) • English (Professional)

Download PDF Resume

Recommendations

"A great individual, with a very high level of professionalism, knowledge, dedication, and will to succeed. Not only does he evolve, but he shares his knowledge with others more than often. His collaborative spirit and technical expertise made him a valuable asset to our team, consistently going above and beyond expectations."

Rui Manata

Delivery Lead, TietoEVRY

Read Full Letter

"His highly professional attitude, dedication, experience and eagerness have made the workplace that much better. Mikael is reliable and can work with a high level of autonomy, always able to handle unforeseen issues or tasks and come up with creative solutions."

Mihai Milea Carmaciu

PMP, Squad Lead at Atea Logistics

View on LinkedIn

Let's Work Together

Ready to transform your IT operations? Let's discuss how I can help your organization achieve its technology goals.

Email: mikael@lindblom.cloud
Phone: +46 (0) 761 74 5003
LinkedIn: linkedin.com/in/it-
Location: Ronneby, Sweden